The Association of Corporate Affairs Managers of Banks (ACAMB) is pleased to announce its third National Stakeholders’ Conference with the theme: Building Bridges: Collaborative Solutions for a Trusted Banking and Financial Services Experience. The conference, where end-to-end customer service issues in Banks and other financial institutions will be explored by top-tier select Speakers and subject experts’ panel, is scheduled for Thursday, May 30th, 2024, at the prestigious Bankers House, CIBN, Adeola Hopewell Street, Victoria Island, Lagos. This conference aims to foster significant dialogue and collaboration within the financial sector.
As the umbrella body for all Corporate and Marketing Communication Professionals working in Deposit Money Banks (DMBs) across Nigeria, ACAMB is dedicated to advancing the interests of its members; the banking community, and that of financial services customers and the Nigerian public at large.
The 2024
ACMB Stakeholder’s Conference seeks to transcend the competitive landscape by
promoting a collaborative approach to solving industry challenges and enhancing
the overall customer experience in banking and financial services in the
country.
Consumer
Solutions Strategist and Advisor, Wale Abioye, a Partner of Strategy &
Customer Solutions, Advisory Services, KPMG, will feature as the keynote and
Guest Speaker at the conference.
Additionally,
the event will include expert panels and discussions with esteemed industry
leaders which include; Oguche Agudah, CEO & Executive Secretary of the
Pensions Operators (PenOp) of Nigeria; Stephen Alangbo, a respected insurance
underwriter and Managing Director/CEO of Cornerstone Insurance.
Among the
panelists also are: Virgine Nowak, Chief Customer Experience Officer of Access
Bank and her counterpart Chief Customer Experience Officer of First Bank, Lande
Atere. Both will share insights on building a trusted and seamless banking
experience through collaboration; while Sola Salako-Ajulo, one of Nigeria’s
foremost consumer advocates currently serving as a Federal Commissioner and the
Honorable Member representing the Southwest region on Competition and Consumer
Protection Tribunal (CCPT) in Abuja, will also be on the Panel to represent the
interest of Bank and financial services Customers.
The Special
Guest of Honour expected at the eagerly anticipated conference is Hon. Justice
B.B. Kanyip, Ph.D., President of the Industrial Court of Nigeria, Abuja.
ACAMB
President, Rasheed Bolarinwa, emphasizes the importance of this conference in
the current financial environment, stating, “Our goal is to create an
environment where stakeholders can come together to share knowledge, address
common challenges, and work towards a unified vision of trust and excellence in
banking services. By building bridges and fostering collaboration, we believe
we can significantly enhance the customer experience and drive growth in the
sector.”
Participants
will have the opportunity to explore cutting-edge solutions and strategies
designed to address current and future challenges in the financial sector. They
will also connect with peers, industry stakeholders, and key decision-makers,
fostering relationships that can lead to meaningful collaborations and
partnerships.
The annual
ACAMB stakeholders’ conference is open to members of the banking and financial
services industry, corporate and marketing communication experts, regulators
and policymakers, technology and service providers in the financial sector,
industry analysts and the media.
The ACAMB
National Stakeholders’ Conference represents a pivotal moment for Nigeria's
banking industry to come together, exchange ideas, and chart a course for a
more collaborative and trusted financial future.
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