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FirstBank has launched an industry first Humanoid
Robot at its Adetokunbo Ademola VI, Lagos Digital Experience Centre (DXC) Branch
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The robot is among the phased
configuration of the bank’s state-of-the-art digitally led self-service
branch
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The Humanoid Robot is equipped with
Video Banking and Artificial Intelligence (AI), taking on the role of a friendly
branch staff.
In
furtherance to its leading role in providing innovative financial solutions in
Nigeria, First Bank of Nigeria Limited, Nigeria’s premier financial institution
and leading financial inclusion services provider, has announced the launch of
a Humanoid Robot, the first of its kind in the financial services space
in Nigeria. The robot is equipped
with Video Banking and Artificial Intelligence (AI), taking on the role of a
friendly branch staff.
The Humanoid
Robot can engage customers in conversations as well as through a touch screen
strapped to his chest. The services performed by the robot include
responding to customer enquiries on cash deposits, withdrawals and ATM cards.
The robot also aids complaint management as customers can log a complaint via
QR with feedback generated within the advised time.
The Humanoid Robot also keeps customers up to date with happenings about the Bank, including products launch and upgrades designed to strengthen the customer experience and satisfaction. The robot is a one-stop point to keep customers informed about the Bank. It also effectively manages customers' accounts.
Expressing his delight at the initiative, Dr Adesola Adeduntan, the CEO of FirstBank Group noted that "the addition of the Humanoid Robot to our state-of-the-art Digital Experience Centre represents a purposeful stride towards transforming the banking landscape in the country and further showcases the priority we give to innovation within the Bank. With its advanced capabilities, the robot is designed to elevate the quality of our customers' lives in today's rapidly evolving digital world. Our unwavering dedication to delivering unparalleled banking services remains steadfast, as we leave no stone unturned in innovating to fulfil our customers' needs.” he concluded.
The
introduction of the Humanoid Robot is among the phased configuration of the
Bank’s state-of-the-art digitally led self-service branch called Digital
Experience Centre, launched in December 2021.
Another
Humanoid Robot will also be deployed in the Bank’s next and second Digital
Experience Centre, soon to be announced in the coming months.
About
FirstBank
First Bank of Nigeria Limited (FirstBank) is the premier Bank in West Africa and the leading financial inclusion services provider in Nigeria for 129 years.
With over
800 business offices across our footprints and over 200,000 Banking Agents
spread across 99% of the 774 Local Government Areas in Nigeria, FirstBank
provides a comprehensive range of retail and corporate financial services to
serve its over over 41 million customer accounts (including digital wallets) in
Nigeria and over 700,000 customer accounts outside the country. The Bank has an
international presence with subsidiaries operating in 9 other countries. These
subsidiaries are FirstBank (UK) Limited in London and Paris, FirstBank in The
Gambia, FirstBank Sierra-Leone, FirstBank in the Republic of Congo, FBNBank in
Ghana, FBNBank in Guinea, FBNBank in Senegal as well as a Representative Office
in Beijing, China. The Bank is at the forefront of promoting digital banking in
the country and has issued over 12 million cards, the first bank to achieve
such a milestone. FirstBank’s cashless transaction drive extends to having more
than 12 million people on its USSD Quick Banking service through the nationally
renowned *894# Banking code and over 4.5 million people on the FirstMobile
platform. It is, by far, the leader in the number of digital transactions per
minute across multiple channels.
FirstBank’s
commitment to Diversity is shown in its policies, partnerships and initiatives,
such as its employees’ ratio of female to male (about 39%:61%; and 32% women in
management) as well as the FirstBank Women Network, an initiative that seeks to
address the gender gap and increase the participation of women at all levels
within the organization. In addition,
the Bank’s membership of the UN Women is an affirmation of a deliberate policy
that is consistent with UN Women’s Women Empowerment’s Principles - Equal Opportunity, Inclusion, and Nondiscrimination.
Since its
establishment in 1894, FirstBank has consistently built relationships with
customers focusing on the fundamentals of good corporate governance, strong
liquidity, optimised risk management and leadership. Over the years, the Bank
has led the financing of private investment in infrastructure development in
the Nigerian economy by playing key roles in the Federal Government’s
privatisation and commercialisation schemes. With its global reach, FirstBank
provides prospective investors wishing to explore the vast business
opportunities available in Nigeria an internationally competitive world-class
brand and a credible financial partner.
For six
consecutive years (2011 – 2016), FirstBank
was named “Most Valuable Bank Brand in Nigeria” by the globally renowned The
Banker Magazine of the Financial Times Group and “Best Retail Bank in
Nigeria” eight times in a row, 2011 - 2018, by the Asian Banker International Excellence in
Retail Financial Services Awards.
Notably,
in 2022, the Bank took a long stride on its growth trajectory with the Bank’s
Viability and Long-Term Issuer Default Ratings upgraded to 'B' from 'B-' (with
Outlooks Stable) by Fitch, a leading global rating agency. This is an indication
of the Bank’s strong internal capital generation and the corresponding
recession of its risks to capitalisation. Fitch also upgraded the Bank’s
National Long-Term Ratings to 'A (nga)' from 'BBB (nga)', to reflect its
improved creditworthiness relative to that of other issuers in Nigeria.
Furthermore, the Top 100 African Bank rankings 2022 released by The Banker
Magazine revealed FirstBank’s ranking as number one in Nigeria in terms of
Overall Performance, Profitability, Efficiency and Return on Risk.
Other
laudable feats in 2022 include FirstBank’s international recognitions on major
indices by Euromoney Market Leaders, an independent global assessment of
the leading financial service providers where FirstBank was crowned:
· Market
Leader: (tier-1 recognition) in Corporate and Social Responsibility (CSR),
· Market
Leader: (tier -1 recognition) Environmental, Social and Governance (ESG),
· Highly
Regarded: in Corporate Banking and Digital Solutions,
· Notable:
in SME Banking.
Also,
in 2022 International Finance Magazine named the Bank “Most Innovative Banking Product in Nigeria” and
“Best Retail Bank in Nigeria”. FirstBank was also awarded “Best Corporate
Banking Western Africa, 2022” and “Best CSR Bank Western Africa, 2022’’ by
Global Banking and Finance Magazine. Other
notable awards in FirstBank coffers include: “Best Bank in Nigeria” by Global
Finance magazine - fifteen times in a row; “Best
Private Bank in Nigeria-2021” awarded by
Global Finance magazine; “Best
Internet Banking Nigeria” and ‘’Best CSR Bank Africa’’ by International
Business Magazine.
In 2023, FirstBank
has received notable awards including “Best Private Bank for Sustainable
Investing in Africa 2023” by Global Finance Awards; “Best Sustainable Bank in
Nigeria 2023” by International Investors Awards; “Best Bespoke Banking Services
in Nigeria 2023” by International Investors Awards; “Best Financial Inclusion
Service Provider in Nigeria 2023” by Digital Banker Africa; and “African Bank
of the Year” by African Leadership Magazine.
Our vision is ‘To be Africa’s Bank of first choice’
and our mission is ‘To remain true to our name by providing the best financial
services possible. This commitment is anchored on our core values of EPIC -
Entrepreneurship, Professionalism, Innovation and Customer-Centricity. Our
strategic ambition is ‘To deliver accelerated growth in profitability through
customer-led innovation and disciplined execution and our brand promise is
always to deliver the ultimate “gold standard” of value and excellence to
position You First in every respect.
Folake
Ani-Mumuney
Group
Head, Marketing & Corporate Communications
First
Bank of Nigeria Limited
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